Medical Privacy & PHI Confidentiality Policy
Our commitment to ethical Patient Health Information (PHI) handling, medical confidentiality, and zero-online-payment data security at Spartan Osteo Care Lahore.
1. Scope & Healthcare Ethical Commitment
Spartan Osteo Care, directed by Muhammad Khurram at 452 Gulshan Block, Allama Iqbal Town, Lahore, operates with rigorous clinical confidentiality. We treat all patient records, triage questionnaires, and pain history notes as protected health information (PHI) governed by medical ethics and Pakistani data protection principles.
2. Nature of Data Collected
When you schedule a consultation or interact with our triage system, we collect minimal necessary operational information:
- Patient Identification: Full name and contact telephone/WhatsApp number.
- Clinical Intake Notes: Reported symptoms, pain duration, affected joints, and relevant surgical history.
- Appointment Metadata: Date, requested time slot, and chosen clinical modality.
3. Absolute Zero-Online-Payment Guarantee
Spartan Osteo Care enforces a strict Pay in Person at Clinic (Cash / Raast) policy. We do not store, request, process, or transmit credit card numbers, bank account logins, or sensitive financial information on this website. Your financial data is never exposed online.
4. 10-Minute Hold Cookies & Tracking Policy
Our website utilizes temporary session cookies strictly for technical appointment coordination. When you select an appointment slot, a 10-minute hold token is created to prevent double-booking. This cookie contains zero personally identifiable advertising trackers and expires automatically after 600 seconds. We do not employ third-party behavioral advertising trackers.
5. Protection & Non-Disclosure of Patient Records
Your clinical intake information is strictly accessible by Muhammad Khurram and authorized attending clinical staff. We do not sell, rent, commercialize, or share patient information with third-party marketing companies, insurance agencies, or data brokers under any circumstances.
6. Patient Rights: Inspection, Deletion & Revocation
Patients have the full right to:
- Inspect their clinical treatment notes and consultation history.
- Request permanent deletion of their telephone number and intake notes from our local records.
- Revoke consent for WhatsApp follow-up messaging at any time.
7. Data Controller & Inquiries
For inquiries regarding data confidentiality or to exercise patient rights, contact the Clinical Director at 452 Gulshan Block, Allama Iqbal Town, Lahore or telephone +92 325 6444817.